Got a question? 

  • Is smoking permitted on the property?

    Casa Azul is 420 friendly however we are a tobacco free property. Vaping is allowed. A $250 smoke recovery fee

    will be applied for any violations. 


  • Is Casa Azul accesible for wheelchairs?

    Casa Azul is wheelchair accessible, it features one fully accessible room, and the restaurant as well. 


  • Is there an age requirement?

    Guests must be at least 25 years of age or older to stay with us.

  • What are the check in and out procedures?

    • Check-In Time is from 4:00 pm to 11:00 pm.

    • Guest must present valid identification as well as a credit card upon check-in.

    • Check Out Time: 11:00 am

    • Front desk hours are 9:00 am to 6:00 pm. 

  • What is the policy on an early check-in or a late check-out?

    Early Check-Ins are welcome anytime after 8:30 am. We will gladly store your bags so you can enjoy our pool

    deck, or explore the neighborhood and the beach while we get your room ready, and we will call you once it is

    ready.

    • Late Check Out requests are extended based on availability (up to a certain time). If a guest deliberately checks

    out late without notifying the front desk, will be charged a $25.00 fee for each additional hour after 11 AM.

  • What is the maximum room occupancy?

    Max Occupancy: 2 adults no exceptions

  • What is the Cancelation Policy?

    • 7 days prior to the date of reservation. Cancellation made 7 days prior to reservation will receive a full refund.

    • Cancellation less than 7 days prior to reservation date is non-refundable and the full amount of the reservation will be

    charged..

    • NO SHOWS will be charged for full amount of reservation

    • There is only one way in which we can acknowledge cancellation of the guest’s reservation; the guest MUST send a

    cancellation request stating the reservation number via email to the following address: bookings@casaazul.com. All

    cancelations will be confirmed via email

  • What Payment options are accepted?

    We accept AMEX, Chase, Discover, Visa, Master Card, PayPal & Cash. All reservations require a Credit Card for

    incidentals.

    • Lost/stolen beach towels, blow dryers, remote controls, keys, irons, and towels will be deducted from the credit

    card provided upon check-in.

    • All guests require an incidental deposit of $150.00 which will be taken upon check-in. This Incidental Deposit

    will be taken on a Credit Card as a hold and will be released on the day of check-out. Normally this release will

    be reflected in 4-7 business days.

    • Any charges not cleared at the time of check out the credit card info on the reservation will be considered as

    authorization for the uncharged settled amounts.

    • For Non-Refundable reservations, the entire amount will be charged before check-in. For Standard Policy

    Reservations, 50% will be charged previous to arrival and the remaining 50% will be charged upon arrival.

    • For in house purchases, we accept the previous + cash, Venmo, Paypal & Ath Movil. Are pets allowed?

    • No pets are allowed on the property.

  • Is there parking at the hotel?

    We have limited parking at first comes first served. We have an agreement with a parking lot down

    the street at a comfortable 1-3 minute walk. Uber if pretty fast an reliable on the island and Casa

    Azul is centrally located to most attractions. We do not recommend you rent a car when visiting if

    you intend on staying in the metro area. If you do plan on exploring other parts of the island you we

    advice to take a look at our curated tours before you choose to rent a car. 


  • Is there daily housekeeping?

    Rooms may be refreshed during your stay only upon request.

  • Do you rent the entire property?

    We absolutely do rent the entire property out for a buyout price. Please contact us for more information.

  • Do you allow photo/or film shoots?

    Yes we allow for photo or film shoots with a complete buyout as a buyout price.

  • Do you offer media/influencer discounts?

     We do offer our friends and family rate as well as one night free with a required minimum booking of one

    night or more. To be approved on a case by case basis. Contact us for more information.

  • Is Breakfast Included?

    Absolutely! Every morning we have a fabulous breakfast which is included in your stay. It is served every

    morning at La Casa Grande from 8:00 AM-10:00 AM 


  • Are you LGBTQ+ friendly?

    Absolutely. We are a LGBTQ+ friendly establishment, gay owned and operated, and we welcome everyone. 

  • Do the rooms have a mini-bar/fridge?

    Some rooms do. Contact us for details. 

  • Do you offer beach chairs or towels?

    We do provide beach/pool towels to our guests. If you want a beach chair we recommend renting them in at

    Numero Uno Guests House at Ocean Park Beach, Condado or Isla Verde Beaches also have chairs to rent.

    Ask our concierge for other pool/beach experiences.

  • Do the rooms have a safe?

    Yes, all rooms have a small keypad safe.


  • Do the rooms have A/C?

    Yes every room has its own individually controlled A/C. 


  • Do your rates include all fees and taxes?

    No the base rate does not include the resort fee or the mandatory Puerto Rico 9% room tax

  • Do you offer Airport Pick-ups?

    No, we do not offer airport pick-ups, however UBER runs 24/7 especially in the metro area

  • Do you accommodate big groups or events/weddings?

    You may rent the entire property and host a special event, planned by us in house. Contact us for

    more information.

  • Do the rooms have TVs?

    Yes all guest rooms have a TV. 

  • Are there laundry facilities?

    While guests do not have direct access to the laundry room, we do offer a wash and fold service for

    $25. Please allow a 12 hour required turn around time for this service (although it might be back

    to you sooner than that but not guaranteed). 


  • Is there an elevator?

    No there is not an elevator on the property. Many of our rooms are accessed by one staircase. If it

    is necessary that you stay on a first floor accommodation please let us know when booking. We do

    have an ADA compliant room.


  • What is the weather like in San Juan, Puerto Rico?

    Temperatures year-round range from 75° to 85°F (24°-29°C). 


  • How far is the beach?

    Casa Azul is located just a five minute walk away from Ultimo Trolley Beach. There are multiple

    other beaches which are also walking distance.

  • Do you have a bar/restaurant?

    Yes, Chef Sami Rodriguez’s welcomes you for complementary breakfast with your stay. As well as

    lunch, dinner, pool bar service, chefs tables, personal chef services when staying in the penthouse,

    and much more. We also have a drinking station open 24/7 with fresh tea, coffee & water.

  • Are there restaurants or bars within walking distance?

    Yes, there are many amazing restaurants on the streets surrounding our hotel-- particularly on Calle

    Loiza. It is possible to walk, scooter, or Uber.


  • Where can I buy Groceries?

    There are several grocery stores and fruit stands within close walking distance from us. In fact, the

    lot we provide for our guest who do have a vehicle on their stay is the supermarket parking lot a

    short 3 minute walk which is the closet supermarket to us.

  • When is High Travel Season in Puerto Rico?

    The months of December through April are considered High Season. A very good time to visit

    Puerto Rico is from May to June, right after the busy winter season and just before the hotter and

    sometimes rainy summer. Winter/Spring weather is also very pleasant, barely escaping the mid-80's

    on most days.